Subscription

  1. How can I subscribe to ET-Education’s service?

  2. How long is the subscription period? How much is the subscription price?

  3. If my school is not a subscriber of ET-Education’s services, can my schoolmates and I subscribe together to get a discount?

  4. How do I receive my subscription confirmation?

  5. I have already subscribed to ET-Education’s services. Why can't I access Study Plans?

  6. How can I activate my account?

  7. Can I share an account with others?

  8. What should I do if I forget my password?

  9. How can I change my password?

Technical

  1. What are the system requirements for ET-Education?

  2. How can I enable cookies on my browser?

  3. How can I enable JavaScript on my browser?

  4. Why can't my browser load some parts of the system properly?

  5. How can I get a user manual?

  6. What should I do if my browsing issues persist?

Subscription
  1. How can I subscribe to ET Education’s service?
  2. If you want to subscribe to ET Education’s service, please click here.
    For enquiries, please call our hotline on 8100 0249, or email us at et-education@hket.com.

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  3. How long is the subscription period? How much is the subscription price?
  4. Full subscriptions last for the whole academic year. Please click here to learn more about our latest subscription plans.

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  5. If my school is not a subscriber of ET-Education’s services, can my schoolmates and I subscribe together to get a discount?
  6. We are glad to offer a special discount if a group of at least 10 learners subscribe together. Please call our hotline on 8100 0249, or email us at et-education@hket.com

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  7. How do I receive my subscription confirmation?
  8. A confirmation notice and an activation code will be emailed to you within three working days once your payment has been confirmed. Please note that you MUST provide a valid email address in order for us to deliver the information to you.
    8100 0249, or email us at et-education@hket.com

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  9. I have already subscribed to ET-Education’s services. Why can't I access the materials?
  10. You need to activate your account before you can access the materials. After logging in, click 'My Account’ under your username on the top right hand corner. Then go to ‘Activate Account' on the left menu bar and enter the activation code to activate your account.

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  11. How can I activate my account?
  12. To activate your account, you should be a member of ET-Education. If you are not a member yet, please follow the steps below:
    1) Click 'Registration' under the login box.
    2) Fill in the information in the required fields, then click 'Done'.

    To activate your account, click 'My Account’ under your username on the top right hand corner after logging in. Then go to ‘Activate Account' on the left menu bar and enter the activation code to activate your account.

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  13. Can I share an account with others?
  14. No. Accounts and/or activation codes are not transferable. It is not advisable to authorise any third party to use your username and password as your account contains private information. Also, sharing an account means you cannot benefit from the features of ET-Education that keep track of personal performance, achievement and progress.

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  15. What should I do if I forget my password?
  16. If you have forgotten your password, click 'Forget password?' under the login box and then enter your username or email address. We will email the password to you. Please make sure that you enter the email address that is associated with your ET-Education account.

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  17. How can I change my password?
  18. To change your password, go to My Account and select 'Password'.

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Technical
  1. What are the system requirements for ET-Education’s service?
  2. System Requirements:
    Windows 2000, Windows XP, Windows VISTA, Windows 7
    Internet Explorer 7 or above
    Firefox 3 or above
    Adobe Flash Player
    JavaScript and cookies enabled
    Intel or AMD processor (1GHz or faster)
    512 MB RAM or above

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  3. How can I enable cookies on my browser?
  4. If you are using Firefox:
    1) Click the 'Firefox' button at the top of the window and then click 'Options'.

    2) Select the 'Privacy' tab.

    3) Set Firefox will: to Use custom settings for history.

    4) Check mark Accept cookies from sites and then click 'OK'.


    If you are using Internet Explorer:
    1) Click the 'Tools' menu at the top of the window and then click 'Internet Options'.

    2) Select the 'Privacy' tab.

    3) Move the slider to the level of Medium and then click 'OK'.


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  5. How can I enable JavaScript on my browser?
  6. If you are using Firefox:
    1) Click the 'Firefox' button at the top of the window and then click 'Options'.

    2) Select the 'Content' tab.

    3) Check mark Enable JavaScript and then click 'OK'.


    If you are using Internet Explorer:
    1) Click the 'Tools' menu at the top of the window and then click 'Internet Options'.

    2) Select the 'Security' tab.

    3) Click 'Internet' zone.

    4) Click 'Default level' and then click 'OK'.


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  7. Why can't my browser load some parts of the system properly?
  8. As some parts of ET-Education’s service run on Adobe Flash, make sure you have acquired the latest version of Adobe Flash Player. You may also have difficulties loading the system when you are experiencing temporarily slow Internet connectivity. Refresh your browser until the speed is back to normal. If the problem persists, you should contact your Internet service provider.

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  9. How can I get a user manual?
  10. You can download the manual by clicking the ‘User Manual’ button on the left menu bar after logging in.

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  11. What should I do if my browsing issues persist?
  12. If browsing issues persist, please call our hotline on 8100 0249 or email us at et-education@hket.com.

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